Shipping and Returns

SHIPPING & DELIVERY
We currently ship to Australia and New Zealand using Australia Post.
We offer FREE standard shipping on all orders over $150 within Australia and $200 in New Zealand.
Standard Shipping on all orders under $150 within Australia is charged at $9.90 flat rate, Express post is $15.
Standard Shipping for all orders to New Zealand is charged at $15 flat rate.
Express Post is $25 to New Zealand.
We also offer free local pickup from the North Eastern suburbs of Melbourne, we will be in contact with you to organise if you select this option.
 
DELIVERY TIMES
We aim to dispatch all orders within 48 hours. We will let you know if this will be delayed for any reason.
You will be sent tracking information once your items are shipped.
Australia Post have provided the following estimated standard delivery times.
Unfortunately, due to circumstances beyond our control, these can sometimes be delayed.
Metropolitan Melbourne: Up to 2 Business Days
Rest of Australia: Up to 5 Business Days
New Zealand: 5-7 Business Days
If you have any other questions, please contact us at enquiries@ourcheekychild.com.au
CHRISTMAS SHIPPING
As we approach the busiest time of the year, we want to ensure you get your gifts before Christmas!
 
RETURNS AND EXCHANGES POLICY
We are more than happy to offer a refund or exchange for items that are an incorrect fit. Any items returned must be in original condition with all tags & labels attached and must be unwashed and unworn.
We do not offer a refund for change of mind. If your items are an incorrect fit or faulty you must return the item in its original condition within 14 days of receiving your order where we'll inspect the item/s to ensure it is in original condition, before a replacement item/s or store credit is provided.
We are unable to offer returns or exchanges unless faulty on:
 *Dummies/Teethers/Chew Toys
 *Swimwear
  *Sale Items
We will provide you with our return address and further information to process your refund or exchange.
Please note we do not offer free returns or exchanges. It is the customer’s responsibility to cover the cost of postage to and from us for all returns and exchanges.
If we don’t have the item in stock that you would like to exchange for, we will issue you with a credit.
We check all items before they are posted. If your items are damaged or opened when you receive them, please ensure you notify the courier before signing for your package. Please also let us know at enquiries@ourcheekychild.com.au
For any further information regarding shipping, delivery and returns/exchanges, please contact us.